Do We Have Your 911 Address?
The cooperative requests that all members update their account information with their proper “911” (physical) address and telephone number.
This will help the cooperative deliver your monthly bill in a timely manner and assist the cooperative in finding your residence if service is needed. Please contact us if you have any questions or comments. Login to the Pay Your Bill Online section and update your account information.
Here’s why your phone number is so important:
Lynches River Electric Cooperative’s Automated Outage Reporting system makes reporting an outage quick and easy. Calling the automated outage reporting numbers – 1-843-675-LREC (5732) or 1-866-675-LREC (5732) – takes only minutes and a few simple steps. For the system to work the way it should, however, one ingredient is essential – your phone number.
You can help us restore your power as quickly as possible by checking with Lynches River to ensure we have your correct phone number.
The automated outage system identifies your outage location by your phone number. When you call to report an outage and we have your phone number on file, as soon as you hang up your outage appears on the dispatcher’s computer. The dispatcher can see your outage on a computerized map of Lynches River’s service area and the location of the nearest service truck.
If we don’t have your phone number in our records, you will need to talk with a customer service representative to report your outage. A few more steps are involved when you report your outage in this manner, which may delay restoration.
Several factors may contribute to the delay. For one, it takes longer to manually enter your outage report when it goes through customer service rather than the automated outage reporting system. If other outages are reported in your area, the serviceman may repair the outages that came in through the automated system and move on to another service area before the dispatcher is aware of your outage.
Without your phone number, the serviceman may have a difficult time finding the outage location, causing a further delay in getting your power restored.
We don’t want you to be without power any longer than necessary. Help us restore power to your home or business as quickly and efficiently as possible. Contact Lynches River to make sure we have your phone number in our records.