Managing your account can feel complicated. With our SmartHub tool, it won’t be. You'll save time and money with the ability to quickly pay your bill, monitor usage, view and report outages, and more – all at any time from anywhere.
Read on to learn how SmartHub puts you in control of your Lynches River Electric Cooperative and/or RiverNet Connect account(s).
Our SmartHub web portal or mobile app keeps you informed and shows you where to save time and money on your bills. SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
You will need an email address. This email will be used to send you notifications and alerts.
You will also need your account number. You can find your account number on your bill.
How does SmartHub work? What can I expect? How do I activate my account on the web? On the app? Watch these tutorials and download our informational PDFs for more.
Both platforms are part of our online account management system for members. Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues. The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. You can also call us for assistance.
Members can sign up for SmartHub via the login page.
You will need to have your account number and email address on hand before starting this process.
On the registration page, type your billing account number, last name or business and email address in the requested fields. You will receive an email to verify your account. You will then be prompted to change your password.
Visit the Apple App Store or Google Play on your phone or tablet and search for "SmartHub." Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven't registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, go to the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it's inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
On the app:
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
How to sign up on the app:
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
On the app:
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. View all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
You can view your energy use on the website and app.
On the website:
On the app: Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
We will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information. If you do receive such communication from someone claiming to be a Lynches River employee, please contact us right away.